What is the Difference Between Exempt and Non-Exempt Employees?

When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an...

Ask a Recruiter: What Can I Do With My Customer Service Experience?

When planning out a career path, it can be difficult to know which positions and career opportunities will take you to your end goal. The skills and experience gained from jobs early on in your career can set you on a certain path, but it can be hard to tell what that...

5 Remote Work Etiquette Rules You Probably Didn’t Know

Adjusting to a remote work environment can be challenging –even for the most productive workers. Just like when you are in the office, there are certain guidelines of professional etiquette that should be followed when working remotely. Below are 5 tips to help you be...

7 Soft Skills to Look for in Your Next Customer Service Representative

Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the...

Considering a Role in Collections? Consider These 7 Soft Skills!

Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions...