How Does Your Face-to-Face Customer Service Experience Translate to Remote Roles?

If you are someone who has worked mostly (or exclusively) in face-to-face customer service roles, it is easy to psych yourself out when you are looking for a job in today’s world. Many roles in today’s employment landscape are at all or –at least...

Waving Goodbye to the Handshake: Creative Alternatives You Can Try on Your Next Interview

Whether it’s through grip or greeting, you can learn a lot about someone from their handshake. It only takes a few seconds to do, but your handshake communicates confidence, respect, friendliness, etc. And, if you’re (un)lucky enough, you might just learn about the...

Formatting Your Resume When Furloughed and Other Resume Writing Tips

2020 has changed a lot of things about…a lot of things; millions of Americans have found themselves laid off or furloughed for (possibly) the first time in their lives. If you find yourself in that position, it can be comforting to know you’re not alone, but even...

Thank You, Next: How to Professionally Decline a Job Offer

One of the greatest feelings in the world is receiving a job offer. Not only is it flattering to learn you are the best fit for a role and someone sees potential in you, but it’s also incredibly validating when all your hard work pays off. Being selected as the best...

5 Must-Ask Interview Questions to Assess a Company’s Remote Work Structure

In recent months, remote work has become more popular and, arguably, necessary to keep professionals safe during the current pandemic. Before the COVID-19 outbreak, many companies already had work-from-home (WFH) programs available, but for every company that had a...