Service Technician
ROLES AND RESPONSIBILITIES
Service Technicians are responsible for executing the actual service provided by a company. This is usually through manual labor or tradecraft. Service Technicians usually are assigned territory or list of clients and are responsible for resolving an issue these clients have while providing them with the best customer experience possible.
- Perform and complete inspections per customer demand and field requirements
- Travel to customer location as needed to perform troubleshooting and repairs
- Professionally handle all customer situations while presenting the company as an industry leader in product and service
- Professionally handle all customer situations while presenting the company as an industry leader in product and service
- Complete reporting for customer and employer including service reports, time cards, expense reports, billing, invoicing, and more.
JOB SKILL SET
- Strong Skills Communication 75%
- High Stress Tolerance 65%
- Safety and Detail Oriented 95%
- High Level of Intergrity 75%
Experience and Qualifications
Experience
Minimum one year of relevant experience depending or equivalent education
Driver's License
Valid Driver’s Licence required
Degree or Certification
Certificate or degree not needed for all roles
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Additional Information
Frequent Job Interview Questions
- Tell me about a time you had a difficult or complex customer situation and how you resolved it?
- If you do not know how to repair or troubleshoot equipment, what steps do you take?
- How do you prepare yourself for a client/customer meeting? What equipment do you take with you?
- Tell me what you know about our products.
- What would you say is your strongest area of expertise? What areas do you need help or training on?
Similar Positions
- Mechanic/Technician
- Field Service Technician
- Maintenance Mechanic
- Repair Technician
Career Advancement
- Service Manager
- Service Tech Level 2,3,4
- Field Service Technician
- Service Trainer/Instructor
- Technical Sales Representative/Manager