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Employee turnover comes at a very high cost to an organization. A lack of dependable, long-term employees can affect the integrity of institutional knowledge, lower employee morale, and dramatically increase operational costs. If your workforce is suffering from a...
To keep or contract out? For some companies, it is quite literally the million-dollar question. For as long as companies have had employees, there has been a debate over the ownership of recruiting responsibilities and what recruitment structure yields the best...
In 2021, not only will business leaders need to be mindful of economic recovery, but they also need to be mindful of the psychological recovery of their team members. 2020 was an incredibly stressful year for various reasons, and leaders who are looking to strengthen...
What can we say about 2020 that hasn’t already been said? In fact, I think some of us might be tempted to not speak of it at all. As much as we may want to put the box labeled 2020 in the darkest corner on the highest shelf in our brains, that decision may be...
During your job search, you come across a job that piques your interest. You reach out to the recruiter either through email or by applying to the job. You connect and schedule a time to talk further, but in between that initial outreach and your scheduled call,...
Recruitment Process Outsourcing (RPO) has been a part of the recruitment landscape for some time. Despite this, few business leaders fully understand the benefits this recruitment model can bring to their team. RPO staffing solutions are available in a wide range of...
One of the greatest feelings in the world is receiving a job offer. Not only is it flattering to learn you are the best fit for a role and someone sees potential in you, but it’s also incredibly validating when all your hard work pays off. Being selected as the best...
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles...
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a...
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the...