Bridge Insights

What Soft Skills Do You Need to Have to Work in the Healthcare Administration Industry?

Aug 10, 2023

We find that many job seekers are seeking a career in the healthcare industry. It’s a stable industry that will always be around and continues to grow. Now, not everyone in the healthcare industry is a nurse or a doctor, there are many other positions that the healthcare industry supports. One important area of work in the industry is Healthcare Administration.

People in these roles can range from working in medical billing and coding on the benefits and claims side, to working in specialty clinics or high-volume call centers and speaking with patients.

Depending on the position and role, your areas of expertise and skills would differ, but there are several soft skills needed to work in the healthcare industry regardless of your title. We have listed them below and why they’re so important for this line of work.


Defined by the Webster dictionary, empathy is “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another person”. Empathy is one of the top soft skills needed for a career in healthcare because in almost every role in this industry, you need to be able to empathize with another person and the concerns they may have. Having empathy will help you problem-solve alongside patients and be considerate of high stress moments and what another person could be dealing with when it comes to their health or the health of a loved one.


Similar to empathy, having compassion in the healthcare industry is important. Most often in healthcare, you will be dealing with sensitive cases and people who are going through emotional moments. Having compassion is important because it helps promote meaningful connections and improves the health and well-being of everyone involved. Having compassion in this industry will allow a person to put aside judgement and ultimately come to an understanding conclusion and face problems head-on instead of pushing them to the side.

Detailed Orientated

Being detail-oriented is another important soft skill if you’re interested in a career in the Healthcare Administrative industry. This soft skill allows you to pay close attention to all the fine details of your job. Working in this industry, you will most likely be working with lots of personal information, deadlines, and with other vendors. Detail-oriented employees can complete assignments and projects flawlessly before moving onto their next set of tasks. Dotting your i’s and crossing your t’s in this line of work will be recognize by employers and ultimately needed for a successful career.


In healthcare administration, you might be working with many people and scenarios at once. Being organized is important so you can keep track of all those people and keep on top of deadlines, various dates, payment information, and assess situations confidently. Working with large amounts of data and information, you must be organized to efficiently and effectively do your job.


If you’re looking for a new opportunity for a career in healthcare, start with asking yourself if you have the skills and attributes mentioned above. From there, figure out what line of work may be most interesting to you.

Are you someone with previous healthcare administration experience and looking for a job right now? We are currently hiring for a variety of positions and would love to review your resume. If you’re interested in our current open roles, click here.