The role of service technician can come in a variety of shapes and sizes, but across the board, service technicians are essential to keeping the heart of your business beating. For many, a business’s service team is the face of that company. Service technicians are responsible for ensuring client satisfaction, and the service they deliver to your clients plays an essential part in acquiring repeat business.
It is vital for businesses to have the right team in place; a team that can deliver a superior customer experience while performing the task at hand. When building out your team of service technicians, vetting candidates for technical skills and working knowledge is important. However, it is equally important to make sure they have the right soft skills necessary to turn one-time customers into repeat business.
Below are 6 soft skills to look for when interviewing candidates for your service technician opening.
1. Time Management
3. Work Ethic
6. Detail Oriented
In addition to the above-mentioned soft skills there are also two additional imperative skills that do not fall in the soft skills category but are worth mentioning because of how important they are:
- Finding someone who is technically inclined
- Someone who can interpret schematics and workflow diagrams
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Good Luck in your service technician search, and be sure to ask questions during the interview that touch on an applicant’s soft skills in addition to the harder, more traditional skills that go along with this technical role.