If you have ever searched for a job, you’ll know that a prospective employer won’t make a hiring decision based on one interaction with you; there are stages to the interview and hiring process. In today’s world, because so many employers use the telephone to make crucial hiring decisions, it can be … [Read more...] about The Differences Between a Phone Interview and a Phone Screen
Virtual interviews are becoming a popular tool in the hiring world. During a virtual interview, the candidate and employer meet face-to-face via computer (technically speaking, webcam to webcam) rather than in person. This is a relatively new occurrence and if you’re not familiar with all aspects of … [Read more...] about 10 Simple Technology Tips That Will Take Your Virtual Interview to the Next Level
If you are someone who has worked mostly (or exclusively) in face-to-face customer service roles, it is easy to psych yourself out when you are looking for a job in today’s world. Many roles in today’s employment landscape are at all or --at least partially-- remote. But not to fear! There are … [Read more...] about How Does Your Face-to-Face Customer Service Experience Translate to Remote Roles?
Whether it’s through grip or greeting, you can learn a lot about someone from their handshake. It only takes a few seconds to do, but your handshake communicates confidence, respect, friendliness, etc. And, if you’re (un)lucky enough, you might just learn about the health of the person on the … [Read more...] about Waving Goodbye to the Handshake: Creative Alternatives You Can Try on Your Next Interview
One of the greatest feelings in the world is receiving a job offer. Not only is it flattering to learn you are the best fit for a role and someone sees potential in you, but it’s also incredibly validating when all your hard work pays off. Being selected as the best professional for a job should put … [Read more...] about Thank You, Next: How to Professionally Decline a Job Offer
In recent months, remote work has become more popular and, arguably, necessary to keep professionals safe during the current pandemic. Before the COVID-19 outbreak, many companies already had work from home (WFH) programs available, but for every company that had a robust remote work program in … [Read more...] about 5 Must-Ask Interview Questions to Assess a Company’s Remote Work Structure
Has inspiration struck? Are you ready to transition into a position involving your newfound passion? Maybe you went to school for something and had a change of heart once you got a job in your field? Whatever reason you may have for wanting a professional change, you have determined it is time for … [Read more...] about 8 Essential Steps to Ensure a Smooth Transition to a New Career
No matter what desk (or table) you currently call your office, maintaining a healthy work-life balance is important, but we all know that is easier said than done. With our culture of instant gratification and technology literally at our fingertips, it can be challenging to truly unplug. And when … [Read more...] about The Hard Work of Taking Time off Work: How to Fully Unplug on Your Next Staycation
Seasonal jobs can serve multiple purposes. They can be a great way to earn some extra cash during the summer and holiday seasons, but they can also help pave the way to a permanent position. After the “busy season”, some employers will extend permanent job offers to their top seasonal … [Read more...] about 5 Tips to Help You Find a Seasonal Job
For most, discussing the terms of a salary or an hourly rate of pay can be difficult. Some treat salary negotiations as a social taboo that’s on par with asking a woman her age or openly discussing who you plan to vote for in the next election. But salary expectations are just as important to … [Read more...] about Show Me the Money! Negotiating Salary Without Compromising Your Worth
Ask a Recruiter: What Documents Will I Need for My Background Check? (and What to Do If You’ve Lost Them)
Every employer is different when it comes to their new hire onboarding, training, and pre-employment screening processes. Despite these differences, there are some documents that you should always have handy and keep in a safe spot just in case your future employer asks for them as part of their new … [Read more...] about Ask a Recruiter: What Documents Will I Need for My Background Check? (and What to Do If You’ve Lost Them)
Interviewing is nerve-racking for everyone. The line of questioning can make it feel as though you are in an interrogation chair desperately trying to demonstrate to the interviewer why you are the best candidate for the job. Here a few tips to help you leave the interrogation room behind and turn a … [Read more...] about Taking Your Interview From Interrogation to Conversation
During an interview, an employer’s main goal is to get a better understanding of who you are as a professional along with your professional history. You may encounter questions about why you left a job as well as questions about any gaps in your employment history. Responding to your interviewer can … [Read more...] about Mind the Gap: How to Address Gaps in Your Employment History During an Interview
The decision to enter the workforce and the process of finding a job post-graduation is daunting. For those who decided to start their career journey in 2020, current events may have derailed their roadmap a bit. Although this year has proven to be one for the history books (quite literally), and … [Read more...] about A Job Seeker Survival Guide: How to Stand Out Professionally During COVID-19
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions down the road. Although a … [Read more...] about Considering a Role in Collections? Consider These 7 Soft Skills!
Conducting references is one of the many steps in an employer’s interview and hiring process. References allow potential employers to speak directly to people who know your work ethic and character. As a job seeker, who you choose as a reference can make or break your chances of getting the job, so … [Read more...] about Ask A Recruiter: How Do I Get a Professional Reference?
You have an interview coming up and a scheduling conflict arises. How do you reschedule or cancel an interview while remaining professional? 1. Notify Your Interviewer as Soon as Possible Changing the date and time of your interview will impact more than just you and your interviewer. Try to … [Read more...] about How to Professionally Cancel (or Reschedule) an Interview