Every employer is different when it comes to their new hire onboarding, training, and pre-employment screening processes. Despite these differences, there are some documents that you should always have handy and keep in a safe spot just in case your future employer asks for them as part of their new … [Read more...] about Ask a Recruiter: What Documents Will I Need for My Background Check? (and What to Do If You Lost Them)
Interviewing is nerve-racking for everyone. The line of questioning can make it feel as though you are in an interrogation chair desperately trying to demonstrate to the interviewer why you are the best candidate for the job. Here a few tips to help you leave the interrogation room behind and turn a … [Read more...] about Taking Your Interview From Interrogation to Conversation
During an interview, an employer’s main goal is to get a better understanding of who you are as a professional along with your professional history. You may encounter questions about why you left a job as well as questions about any gaps in your employment history. Responding to your interviewer can … [Read more...] about Mind the Gap: How to Address Gaps in Your Employment History During an Interview
The decision to enter the workforce and the process of finding a job post-graduation is daunting. For those who decided to start their career journey in 2020, current events may have derailed their roadmap a bit. Although this year has proven to be one for the history books (quite literally), and … [Read more...] about A Job Seeker Survival Guide: How to Stand Out Professionally During COVID-19
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions down the road. Although a … [Read more...] about Considering a Role in Collections? Consider These 7 Soft Skills!
Conducting references is one of the many steps in an employer’s interview and hiring process. References allow potential employers to speak directly to people who know your work ethic and character. As a job seeker, who you choose as a reference can make or break your chances of getting the job, so … [Read more...] about Ask A Recruiter: How Do I Get a Professional Reference?
You have an interview coming up and a scheduling conflict arises. How do you reschedule or cancel an interview while remaining professional? 1. Notify Your Interviewer as Soon as Possible Changing the date and time of your interview will impact more than just you and your interviewer. Try to … [Read more...] about How to Professionally Cancel (or Reschedule) an Interview
Starting a new job can be exciting and nerve-racking at the same time! It is a chance to make an awesome first impression and kick off your new career with a bang! There are a few very important things you need to do beforehand to be prepared. Below is a list of important items to complete prior to … [Read more...] about Forgetting Something? Preparing for Your First Day at a New Job