2020 unemployment rates are the highest the nation has seen in decades. By now, we all know these numbers were precipitated by the global COVID-19 pandemic; a pandemic that has reshaped the employment landscape and forced business owners and team leaders to rethink many aspects of their … [Read more...] about Hiring in High Unemployment: How COVID-19 Flips Hiring on Its Head
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Hiring the right talent for your team is hard work. In spite of your best efforts to carefully evaluate the talent pool and thoroughly vet your applicants during the interview process, sometimes your top pick will pull the rug out from under you by resigning shortly after. Leaving you to ask, “What … [Read more...] about How Exit Interviews Help You Hire Smarter
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Loan processors play an extremely important role in the loan approval process. Handling file prep and organization as well as looking for any red flags requires someone who is skilled and efficient. It is important to hire the right loan processors for your team to limit frustrations and hurdles … [Read more...] about The 6 Essential Soft Skills of Loan Processors
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
Onboarding is critical when acclimating a new hire to a company. If done well, it can boost productivity, engagement, and retention. Even though all businesses know the impact of a strong training program, according to a Gallop poll, only 12% of employees strongly agree their organization does a … [Read more...] about The Good, the Bad and the Evil of Virtual Onboarding
Mortgage Loan Closers and Funders play a crucial step in the mortgage application process. They are the last set of eyes to review a loan and are responsible for closing and funding residential mortgage loans per company and investor guidelines. It is important to have a strong team of Loan Closer … [Read more...] about Do Your Mortgage Closers and Funders Have These 8 Soft Skills?
The timer starts the second a loan application is submitted. If you do not have a strong underwriting team working for your organization, your business will miss funding deadlines, and you will lose your best performing LO’s. You may also notice yourself questioning the risk level of your customers … [Read more...] about 7 Soft Skills of Successful Underwriters
No two businesses are the same. Your team, business culture, capabilities and services, and the experience provided to your customers all work together to make your business and its brand unique. To be successful, your business needs a staffing program that fits into the existing synergy of your … [Read more...] about What Is RPO Staffing and Is It Right for My Business?
As we adjust to a new “normal,” businesses’ needs and demands will continue to grow. In the business world, the show must go on, and for some businesses, delaying hiring efforts until after the COVID-19 pandemic is resolved is not a viable option. With nearly all of Americans impacted by a shelter … [Read more...] about 7 Tips to Effectively Interview During COVID-19
The second a new position opens in your business, the clock starts ticking. When it comes to adding new employees to your team, you want to be sure you’re making the right decision. You need time to thoroughly vet applicants and to feel confident you are making the best decision for your … [Read more...] about Are You Losing Candidates to a Lengthy Hiring Timeline?
As much as we want them all to be great fits, not every candidate who applies to an open position can be offered a job. Even if your business uses a staffing agency to do the heavy lifting, you will always interview more candidates than you have open positions. For some candidates, they look perfect … [Read more...] about 4 Techniques to Deliver Bad News to Candidates
You’re probably thinking a romantic encounter and a job interview couldn’t have less in common, but dates and interviews have a lot more in common than you may realize. In both situations, you’re meeting someone new and getting to know them to see if what they have to offer is a good fit for you. … [Read more...] about Bad Dates and Bad Interviews: A Match Made In Heaven
“You can feel the divide between temporary and permanent employees.” Unfortunately, that is a sentiment shared by too many professionals. As recruiters for both contingent and temporary opportunities, we work diligently to eradicate statements like this. Temporary does not mean … [Read more...] about Why it Pays to Value your Temporary Staff
As a manager, it is your responsibility to build, lead and develop a successful team that will meet or exceed company growth initiatives. The risk of not being able to deliver on company growth initiatives, having a declining work culture, or having a team that underperforms is detrimental to your … [Read more...] about Between the Lines of the Job Description: Are Your Recruiter and Hiring Manager on the Same Page?
When it comes to assessing the character of an applicant, first impressions can only go so far. Just as typing, word processing, phone etiquette, and conflict resolution are teachable skills, so is interviewing. Unfortunately, a great interview performance from your candidate does not automatically … [Read more...] about Revisiting the Reference Check
Your customer service team is the heart and soul of your business. They are directly responsible for customer retention and shaping the opinion the public has of your brand. If your business employs underperforming talent in these roles, your customers’ experiences will suffer, and, internally, your … [Read more...] about The Biggest Mistake You’re Making When Hiring for Customer Service Roles