No matter what desk (or table) you currently call your office, maintaining a healthy work-life balance is important, but we all know that is easier said than done. With our culture of instant gratification and technology literally at our fingertips, it can be challenging to truly unplug. And when … [Read more...] about The Hard Work of Taking Time off Work: How to Fully Unplug on Your Next Staycation
Although it is widely understood that employee recognition is an important part of every work culture, according to Gallup's analysis, only one in three workers in the U.S. strongly agree they receive adequate recognition/praise for a job well done. This poll was conducted in 2016, and does not … [Read more...] about 10 Creative Ways to Reward Your Remote Employees That Won’t Break the Bank
The concept of having a diverse team with differing viewpoints and cultural experiences is nothing new. Having diversity fosters growth, equity, empathy, and new ideas that all voices find value in. The present-day employment landscape is full of top performers with a wide variety of cultural and … [Read more...] about Leading a Multigenerational Team: How Different Generations Define a Great Place to Work
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a difference. Here is what you need … [Read more...] about The Differences Between a Full-Time and Part-Time Job
When the COVID-19 pandemic took us all by storm, it forced many businesses to suddenly move from a shared office space to a remote one. Prior to COVID-19, many businesses offered a remote work option for their employees either as a performance incentive or as a flexible work option. This was … [Read more...] about 9 Unforeseen Benefits of a Remote Workforce
When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an exempt and non-exempt employee. … [Read more...] about What is the Difference Between Exempt and Non-Exempt Employees?
2020 unemployment rates are the highest the nation has seen in decades. By now, we all know these numbers were precipitated by the global COVID-19 pandemic; a pandemic that has reshaped the employment landscape and forced business owners and team leaders to rethink many aspects of their … [Read more...] about Hiring in High Unemployment: How COVID-19 Flips Hiring on Its Head
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Hiring the right talent for your team is hard work. In spite of your best efforts to carefully evaluate the talent pool and thoroughly vet your applicants during the interview process, sometimes your top pick will pull the rug out from under you by resigning shortly after. Leaving you to ask, “What … [Read more...] about Exit Interviews Help You Hire Smarter
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Loan processors play an extremely important role in the loan approval process. Handling file prep and organization as well as looking for any red flags requires someone who is skilled and efficient. It is important to hire the right loan processors for your team to limit frustrations and hurdles … [Read more...] about The 6 Essential Soft Skills of Loan Processors
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
Onboarding is critical when acclimating a new hire to a company. If done well, it can boost productivity, engagement, and retention. Even though all businesses know the impact of a strong training program, according to a Gallop poll, only 12% of employees strongly agree their organization does a … [Read more...] about The Good, the Bad and the Evil of Virtual Onboarding
Mortgage Loan Closers and Funders play a crucial step in the mortgage application process. They are the last set of eyes to review a loan and are responsible for closing and funding residential mortgage loans per company and investor guidelines. It is important to have a strong team of Loan Closer … [Read more...] about Do Your Mortgage Closers and Funders Have These 8 Soft Skills?
The timer starts the second a loan application is submitted. If you do not have a strong underwriting team working for your organization, your business will miss funding deadlines, and you will lose your best performing LO’s. You may also notice yourself questioning the risk level of your customers … [Read more...] about 7 Soft Skills of Successful Underwriters
No two businesses are the same. Your team, business culture, capabilities and services, and the experience provided to your customers all work together to make your business and its brand unique. To be successful, your business needs a staffing program that fits into the existing synergy of your … [Read more...] about What Is RPO Staffing and Is It Right for My Business?
As we adjust to a new “normal,” businesses’ needs and demands will continue to grow. In the business world, the show must go on, and for some businesses, delaying hiring efforts until after the COVID-19 pandemic is resolved is not a viable option. With nearly all of Americans impacted by a shelter … [Read more...] about 7 Tips to Effectively Interview During COVID-19