In 2021, not only will business leaders need to be mindful of economic recovery, but they also need to be mindful of the psychological recovery of their team members. 2020 was an incredibly stressful year for various reasons, and leaders who are looking to strengthen their company culture need to be … [Read more...] about 2021, Company Culture, and You
The end of the year is reserved for reflecting on the past 365 days and setting goals for the year ahead. As we near the end of 2020, the tradition of setting resolutions can feel a bit overwhelming --especially considering that this past year threw us all a curveball. (Well, if I’m being honest, it … [Read more...] about 6 New Year’s Resolutions All Team Leaders Should Make in 2021
What can we say about 2020 that hasn’t already been said? In fact, I think some of us might be tempted to not speak of it at all. As much as we may want to put the box labeled 2020 in the darkest corner on the highest shelf in our brains, that decision may be ill-advised. The impact from the events … [Read more...] about What’s in Store for 2021: Job Market and Staffing Trends
During your job search, you come across a job that piques your interest. You reach out to the recruiter either through email or by applying to the job. You connect and schedule a time to talk further, but in between that initial outreach and your scheduled call, something happens. Circumstances … [Read more...] about Ask A Recruiter: What Your Silence Actually Says
Recruitment Process Outsourcing (RPO) has been a part of the recruitment landscape for some time. Despite this, few business leaders fully understand the benefits this recruitment model can bring to their team. RPO staffing solutions are available in a wide range of options, and a strategic RPO from … [Read more...] about Understanding Recruitment Process Outsourcing
One of the greatest feelings in the world is receiving a job offer. Not only is it flattering to learn you are the best fit for a role and someone sees potential in you, but it’s also incredibly validating when all your hard work pays off. Being selected as the best professional for a job should put … [Read more...] about Thank You, Next: How to Professionally Decline a Job Offer
No matter what desk (or table) you currently call your office, maintaining a healthy work-life balance is important, but we all know that is easier said than done. With our culture of instant gratification and technology literally at our fingertips, it can be challenging to truly unplug. And when … [Read more...] about The Hard Work of Taking Time off Work: How to Fully Unplug on Your Next Staycation
Although it is widely understood that employee recognition is an important part of every work culture, according to Gallup's analysis, only one in three workers in the U.S. strongly agree they receive adequate recognition/praise for a job well done. This poll was conducted in 2016, and does not … [Read more...] about 10 Creative Ways to Reward Your Remote Employees That Won’t Break the Bank
The concept of having a diverse team with differing viewpoints and cultural experiences is nothing new. Having diversity fosters growth, equity, empathy, and new ideas that all voices find value in. The present-day employment landscape is full of top performers with a wide variety of cultural and … [Read more...] about Leading a Multigenerational Team: How Different Generations Define a Great Place to Work
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a difference. Here is what you need … [Read more...] about The Differences Between a Full-Time and Part-Time Job
When the COVID-19 pandemic took us all by storm, it forced many businesses to suddenly move from a shared office space to a remote one. Prior to COVID-19, many businesses offered a remote work option for their employees either as a performance incentive or as a flexible work option. This was … [Read more...] about 9 Unforeseen Benefits of a Remote Workforce
When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an exempt and non-exempt employee. … [Read more...] about What is the Difference Between Exempt and Non-Exempt Employees?
2020 unemployment rates are the highest the nation has seen in decades. By now, we all know these numbers were precipitated by the global COVID-19 pandemic; a pandemic that has reshaped the employment landscape and forced business owners and team leaders to rethink many aspects of their … [Read more...] about Hiring in High Unemployment: How COVID-19 Flips Hiring on Its Head
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Hiring the right talent for your team is hard work. In spite of your best efforts to carefully evaluate the talent pool and thoroughly vet your applicants during the interview process, sometimes your top pick will pull the rug out from under you by resigning shortly after. Leaving you to ask, “What … [Read more...] about How Exit Interviews Help You Hire Smarter
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Loan processors play an extremely important role in the loan approval process. Handling file prep and organization as well as looking for any red flags requires someone who is skilled and efficient. It is important to hire the right loan processors for your team to limit frustrations and hurdles … [Read more...] about The 6 Essential Soft Skills of Loan Processors
