The concept of having a diverse team with differing viewpoints and cultural experiences is nothing new. Having diversity fosters growth, equity, empathy, and new ideas that all voices find value in. The present-day employment landscape is full of top performers with a wide variety of cultural and … [Read more...] about Leading a Multigenerational Team: How Different Generations Define a Great Place to Work
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
2020 unemployment rates are the highest the nation has seen in decades. By now, we all know these numbers were precipitated by the global COVID-19 pandemic; a pandemic that has reshaped the employment landscape and forced business owners and team leaders to rethink many aspects of their … [Read more...] about Hiring in High Unemployment: How COVID-19 Flips Hiring on Its Head
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Hiring the right talent for your team is hard work. In spite of your best efforts to carefully evaluate the talent pool and thoroughly vet your applicants during the interview process, sometimes your top pick will pull the rug out from under you by resigning shortly after. Leaving you to ask, “What … [Read more...] about Exit Interviews Help You Hire Smarter
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Loan processors play an extremely important role in the loan approval process. Handling file prep and organization as well as looking for any red flags requires someone who is skilled and efficient. It is important to hire the right loan processors for your team to limit frustrations and hurdles … [Read more...] about The 6 Essential Soft Skills of Loan Processors
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
Mortgage Loan Closers and Funders play a crucial step in the mortgage application process. They are the last set of eyes to review a loan and are responsible for closing and funding residential mortgage loans per company and investor guidelines. It is important to have a strong team of Loan Closer … [Read more...] about Do Your Mortgage Closers and Funders Have These 8 Soft Skills?