When you are looking for a new role, it’s important to have a resume that properly reflects the skills and professional experiences you bring to prospective employers. However, some companies like to get creative with their job titles. If you have held a position where your job title doesn’t clearly … [Read more...] about What to Do When Your Job Title Doesn’t Reflect Your Responsibilities
Generation Z: The generation responsible for bringing us an endless supply of Tik Tok dances, influencers, social media challenges, and being champions of long-forgotten fashion trends like mom jeans, flared leggings (yoga pants), and mullets. In many ways, Gen Z culture marks the beginning of a new … [Read more...] about Recruiting Gen Z Job Seekers: 10 Interview Questions to Ask and More
Born between 1981 and 1996, it’s safe to say that the majority of Millennials are pretty proficient in #adulting and have some amount of work experience behind them. For as much slack as this generation gets over their love of skinny jeans and ‘90s nostalgia, they are a substantial part of the … [Read more...] about The True Influencers of Today’s Employment Market: Millennials
Employee turnover comes at a very high cost to an organization. A lack of dependable, long-term employees can affect the integrity of institutional knowledge, lower employee morale, and dramatically increase operational costs. If your workforce is suffering from a lack of reliability, the best thing … [Read more...] about You Can Count on These 5 Interview Questions to Find Dependable Professionals
In 2021, not only will business leaders need to be mindful of economic recovery, but they also need to be mindful of the psychological recovery of their team members. 2020 was an incredibly stressful year for various reasons, and leaders who are looking to strengthen their company culture need to be … [Read more...] about 2021, Company Culture, and You
The end of the year is reserved for reflecting on the past 365 days and setting goals for the year ahead. As we near the end of 2020, the tradition of setting resolutions can feel a bit overwhelming --especially considering that this past year threw us all a curveball. (Well, if I’m being honest, it … [Read more...] about 6 New Year’s Resolutions All Team Leaders Should Make in 2021
What can we say about 2020 that hasn’t already been said? In fact, I think some of us might be tempted to not speak of it at all. As much as we may want to put the box labeled 2020 in the darkest corner on the highest shelf in our brains, that decision may be ill-advised. The impact from the events … [Read more...] about What’s in Store for 2021: Job Market and Staffing Trends
One of the greatest feelings in the world is receiving a job offer. Not only is it flattering to learn you are the best fit for a role and someone sees potential in you, but it’s also incredibly validating when all your hard work pays off. Being selected as the best professional for a job should put … [Read more...] about Thank You, Next: How to Professionally Decline a Job Offer
No matter what desk (or table) you currently call your office, maintaining a healthy work-life balance is important, but we all know that is easier said than done. With our culture of instant gratification and technology literally at our fingertips, it can be challenging to truly unplug. And when … [Read more...] about The Hard Work of Taking Time off Work: How to Fully Unplug on Your Next Staycation
For most, discussing the terms of a salary or an hourly rate of pay can be difficult. Some treat salary negotiations as a social taboo that’s on par with asking a woman her age or openly discussing who you plan to vote for in the next election. But salary expectations are just as important to … [Read more...] about Show Me the Money! Negotiating Salary Without Compromising Your Worth
The concept of having a diverse team with differing viewpoints and cultural experiences is nothing new. Having diversity fosters growth, equity, empathy, and new ideas that all voices find value in. The present-day employment landscape is full of top performers with a wide variety of cultural and … [Read more...] about Leading a Multigenerational Team: How Different Generations Define a Great Place to Work
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
2020 unemployment rates are the highest the nation has seen in decades. By now, we all know these numbers were precipitated by the global COVID-19 pandemic; a pandemic that has reshaped the employment landscape and forced business owners and team leaders to rethink many aspects of their … [Read more...] about Hiring in High Unemployment: How COVID-19 Flips Hiring on Its Head
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Hiring the right talent for your team is hard work. In spite of your best efforts to carefully evaluate the talent pool and thoroughly vet your applicants during the interview process, sometimes your top pick will pull the rug out from under you by resigning shortly after. Leaving you to ask, “What … [Read more...] about How Exit Interviews Help You Hire Smarter
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Loan processors play an extremely important role in the loan approval process. Handling file prep and organization as well as looking for any red flags requires someone who is skilled and efficient. It is important to hire the right loan processors for your team to limit frustrations and hurdles … [Read more...] about The 6 Essential Soft Skills of Loan Processors
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
