If it hasn’t become clear already, COVID-19 has shaken up the corporate landscape –not only in operations and communication but what “professionalism” looks like, too. And, unlike the abrupt start to this new normal, the transition back to a 2019 working environment is going to be a slow uphill … [Read more...] about Creative Team-Building Activities for Your Remote Team
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a difference. Here is what you need … [Read more...] about The Differences Between a Full-Time and Part-Time Job
When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an exempt and non-exempt employee. … [Read more...] about What is the Difference Between Exempt and Non-Exempt Employees?
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions down the road. Although a … [Read more...] about Considering a Role in Collections? Consider These 7 Soft Skills!
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
When an interviewer asks about your skills and experience, it can be confusing exactly how to answer. Beyond making sure your professional presentation is air-tight, what exactly is your interviewer looking for? Surely, they're not looking for you to repeat the information listed on your resume. … [Read more...] about The Difference Between Hard Skills and Soft Skills
After your interview, most companies will perform a background check on their top candidates. This can include a criminal background screening, calling your references, and even screening an applicant’s social media profiles. When it’s down to you and a few other applicants, what an employer finds … [Read more...] about A Complete Guide to Letters of Recommendation
Throughout my career, I have used my fair share of staffing agencies to help connect me with job opportunities. From first-hand experience, I can tell you not all recruiters are the same. Just like jobs themselves, you need to do your research, ask questions, and vet recruiters to see if they are a … [Read more...] about Is My Recruiter a Good Fit for Me? Ask These 5 Questions
If you’ve spent any amount of time searching for a job, you know that job postings come in all shapes and sizes. You can learn a lot about a position and a business based on what an employer decides to put in (or leave out of) that space titled, “job requirements”. Even if a job description is … [Read more...] about The Ultimate Guide to Decoding Job Descriptions
No two businesses are the same. Your team, business culture, capabilities and services, and the experience provided to your customers all work together to make your business and its brand unique. To be successful, your business needs a staffing program that fits into the existing synergy of your … [Read more...] about What Is RPO Staffing and Is It Right for My Business?
In the US presently, it is estimated that at least 316 million Americans are under some type of shelter in place order, encouraging them to stay home. Additionally, it is estimated that up to 50 million jobs are at risk from the economic slowdown caused by COVID-19. In the wake of the pandemic, … [Read more...] about Social Distancing in the Workplace: Protecting Your Essential Employees
All the hard work, patience, and interviewing that you have put into your job search can make finally receiving a job offer an emotional one. For some of us, one of the emotions we feel upon securing a job offer is disappointment –not because the job isn’t what we were looking for, but because we … [Read more...] about 9 Tips to Negotiate Your Salary and Compensation Package
When it comes to assessing the character of an applicant, first impressions can only go so far. Just as typing, word processing, phone etiquette, and conflict resolution are teachable skills, so is interviewing. Unfortunately, a great interview performance from your candidate does not automatically … [Read more...] about Revisiting the Reference Check
Have you ever received a call to schedule an interview with a company and thought, "I'm so glad I have the opportunity to interview for my dream job! How can I ruin my chances of receiving this job offer?" Of course you haven't! Even though no one actively tries to undermine their professionalism, … [Read more...] about 5 Sure-Fire Ways to Tank Your Next Interview
There is a common misconception that searching for a job is as simple as searching open positions on job boards and hitting the "apply" button, but that is not the case. In today’s competitive market, the process of finding a job encompasses activities such as researching prospective employers, … [Read more...] about Finding a Job Through….Facebook? Why Your Social Media Presence Matters