Interviews can be extremely stressful. It’s hard to know how to prepare; it’s even harder to know what to say and do. It’s no wonder why so many job seekers feel like they’ve tanked a job interview over a simple mistake. As a recruiter, I can tell you mistakes are common during an interview, and … [Read more...] about Made a Mistake in an Interview? Here’s How to Recover
By now, the term “talent shortage” has become a battle cry. When those dreaded words drop, people take up (metaphorical) arms, ready to defend their stance until these economic tides have turned. As I scroll through my feed, I see rhetorical bullets whiz past my eyes: “There is no talent shortage. … [Read more...] about Stop Calling it a Talent Shortage. It’s a Talent Reassessment!
In many ways hiring new Underwriters mirrors that of the underwriting process. The process of selecting the best candidate for your open role can also be viewed through the lens of risk mitigation: selecting the wrong candidate opens your business culture, client relationships/brand messaging, and … [Read more...] about The 9 Core Soft Skills of Top-Performing Insurance Underwriters
There are many integral roles within the insurance industry, but none affect a business’ profitability and success quite like the role of a claims adjuster. Adjusters, Investigators, and Estimators are your organization’s gatekeepers; they protect your business from fraudulent claims and ensure that … [Read more...] about Hiring Claims Adjusters? Interview for these 10 Soft Skills
There is a lot riding on doing well in an interview. Emotions are high. There’s a lot to think about ahead of time; no wonder they’re so stressful. Fortunately, a little bit of forethought can go a long way in helping to calm those pre-interview nerves. If you already know what you’re going to say, … [Read more...] about Have an Upcoming Interview? Interview Yourself First with These 5 Questions
Leaders Who Understand the Difference between These Four Words Can Successfully Foster Complex Change
From managing projects to managing personalities, team leaders are constantly spinning plates. While good leaders may try to stop the plates from falling, great leaders know it’s only a matter of time before a plate (or ten) will fall. They also know having the correct tools to pick up those plates … [Read more...] about Leaders Who Understand the Difference between These Four Words Can Successfully Foster Complex Change
In 2021, not only will business leaders need to be mindful of economic recovery, but they also need to be mindful of the psychological recovery of their team members. 2020 was an incredibly stressful year for various reasons, and leaders who are looking to strengthen their company culture need to be … [Read more...] about 2021, Company Culture, and You
What can we say about 2020 that hasn’t already been said? In fact, I think some of us might be tempted to not speak of it at all. As much as we may want to put the box labeled 2020 in the darkest corner on the highest shelf in our brains, that decision may be ill-advised. The impact from the events … [Read more...] about What’s in Store for 2021: Job Market and Staffing Trends
Does Social Distance Create Emotional Distance? Techniques to Boost Camaraderie Among Your Remote Workers
With so many professionals now working in a remote format or seeking remote work, face-to-face communication has seen a substantial decline, and technology is being used to bridge that gap. For as much of a saving grace video conferencing software and instant messenger programs have been in 2020, … [Read more...] about Does Social Distance Create Emotional Distance? Techniques to Boost Camaraderie Among Your Remote Workers
If it hasn’t become clear already, COVID-19 has shaken up the corporate landscape –not only in operations and communication but what “professionalism” looks like, too. And, unlike the abrupt start to this new normal, the transition back to a 2019 working environment is going to be a slow uphill … [Read more...] about Creative Team Building Activities to Try with Your Remote Team
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a difference. Here is what you need … [Read more...] about The Differences Between a Full-Time and Part-Time Job
When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an exempt and non-exempt employee. … [Read more...] about What is the Difference Between Exempt and Non-Exempt Employees?
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions down the road. Although a … [Read more...] about Considering a Role in Collections? Consider These 7 Soft Skills!
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
When an interviewer asks about your skills and experience, it can be confusing exactly how to answer. Beyond making sure your professional presentation is air-tight, what exactly is your interviewer looking for? Surely, they're not looking for you to repeat the information listed on your resume. … [Read more...] about The Difference Between Hard Skills and Soft Skills