From managing projects to managing personalities, team leaders are constantly spinning plates. While good leaders may try to stop the plates from falling, great leaders know it’s only a matter of time before a plate (or ten) will fall. They also know having the correct tools to pick up those plates … [Read more...] about Leaders Who Understand the Difference between These Four Words Can Successfully Foster Complex Change
In 2021, not only will business leaders need to be mindful of economic recovery, but they also need to be mindful of the psychological recovery of their team members. 2020 was an incredibly stressful year for various reasons, and leaders who are looking to strengthen their company culture need to be … [Read more...] about 2021, Company Culture, and You
What can we say about 2020 that hasn’t already been said? In fact, I think some of us might be tempted to not speak of it at all. As much as we may want to put the box labeled 2020 in the darkest corner on the highest shelf in our brains, that decision may be ill-advised. The impact from the events … [Read more...] about What’s in Store for 2021: Job Market and Staffing Trends
Does Social Distance Create Emotional Distance? Techniques to Boost Camaraderie Among Your Remote Workers
With so many professionals now working in a remote format or seeking remote work, face-to-face communication has seen a substantial decline, and technology is being used to bridge that gap. For as much of a saving grace video conferencing software and instant messenger programs have been in 2020, … [Read more...] about Does Social Distance Create Emotional Distance? Techniques to Boost Camaraderie Among Your Remote Workers
If it hasn’t become clear already, COVID-19 has shaken up the corporate landscape –not only in operations and communication but what “professionalism” looks like, too. And, unlike the abrupt start to this new normal, the transition back to a 2019 working environment is going to be a slow uphill … [Read more...] about Creative Team Building Activities to Try with Your Remote Team
COVID-19 has changed many things about the corporate world. The sudden onset of a global pandemic sent a shockwave through the business world that affected those in customer service and support roles. Of course, the support provided by those in customer service roles is not going anywhere, … [Read more...] about The Future of Customer Service
Beyond the obvious difference in hours worked, full time and part-time jobs are very distinct. Whether you are shopping employee benefits, thinking of taking on multiple jobs, or if you are easing your way back into the workforce, how you build your schedule makes a difference. Here is what you need … [Read more...] about The Differences Between a Full-Time and Part-Time Job
When you are given an offer letter, you may be quick to sign on the dotted line after salary has been negotiated, but there are a few other items in that letter that are important for you to read through and understand. One of the biggest is the difference between an exempt and non-exempt employee. … [Read more...] about What is the Difference Between Exempt and Non-Exempt Employees?
Customer experience is everything. You want to be sure the people on your customer service team build upon the positive momentum of your brand—not detract from it. Fortunately, professionals seeking customer support roles are abundant; however, because of this, the search to find the right … [Read more...] about 7 Soft Skills to Look for in Your Next Customer Service Representative
Collectors play a vital role in the financial and service industries. For those looking to start their career, an account recovery position can be a great way to get your foot in the door as well as gain essential professional skills you can carry into other positions down the road. Although a … [Read more...] about Considering a Role in Collections? Consider These 7 Soft Skills!
2020 has been an unprecedented time for the US and the world at large. The employment world is no different. Adjusting to the new normal brought about by COVID-19 comes with its own unique challenges. From job seeking and virtual interview tips to social distancing considerations and effective … [Read more...] about Building Your Return to Work Strategy: Navigating the New Normal
Today, it is just as easy to speak with a person on the other side of the world as it is to have a conversation with someone on the other side of the room. Thanks to technology and the internet, the mediums through which a message can be sent are endless. Because of the wide array of options at our … [Read more...] about Phone Call, Email, or Meeting? What’s the Best Method to Send My Message?
Prior to the COVID-19 pandemic, society has been shifting towards globalization. For businesses, closing the gaps created by physical distance was always a priority, and emerging technology allowed them to do just that. Digital business tools were gaining traction because of the cost savings and … [Read more...] about The Rise of the Virtual Conference Room
When an interviewer asks about your skills and experience, it can be confusing exactly how to answer. Beyond making sure your professional presentation is air-tight, what exactly is your interviewer looking for? Surely, they're not looking for you to repeat the information listed on your resume. … [Read more...] about The Difference Between Hard Skills and Soft Skills
After your interview, most companies will perform a background check on their top candidates. This can include a criminal background screening, calling your references, and even screening an applicant’s social media profiles. When it’s down to you and a few other applicants, what an employer finds … [Read more...] about A Complete Guide to Letters of Recommendation
Throughout my career, I have used my fair share of staffing agencies to help connect me with job opportunities. From first-hand experience, I can tell you not all recruiters are the same. Just like jobs themselves, you need to do your research, ask questions, and vet recruiters to see if they are a … [Read more...] about Is My Recruiter a Good Fit for Me? Ask These 5 Questions
If you’ve spent any amount of time searching for a job, you know that job postings come in all shapes and sizes. You can learn a lot about a position and a business based on what an employer decides to put in (or leave out of) that space titled, “job requirements”. Even if a job description is … [Read more...] about The Ultimate Guide to Decoding Job Descriptions
No two businesses are the same. Your team, business culture, capabilities and services, and the experience provided to your customers all work together to make your business and its brand unique. To be successful, your business needs a staffing program that fits into the existing synergy of your … [Read more...] about What Is RPO Staffing and Is It Right for My Business?