ROLES AND RESPONSIBILITIES
Pharmacy Technicians assist in the process of entering prescription orders and working through verification procedures.
- Perform outbound calls to customers regarding unfilled prescriptions
- Handle a variety of routine and complex customer inquiries
- Deliver the highest quality customer service in a fast-paced pharmacy call center, with responsiveness, reliability, confidence, empathy and professional impact in every customer interaction
- Assist the pharmacist in filling prescriptions and day-to-day operations
- Verify insurance coverage and patient information in internal systems
JOB SKILL SET
Detail Oriented
Customer Service / Communication Skills
Organized
Problem Solving / Quick Thinker
EXPERIENCE AND QUALIFICATIONS
Experience
Internship in a pharmacy or 4-year degree
Education
High School Diploma or Equivalent plus a State Pharmacy Technician License or National Certification
Internship in a pharmacy or 4-year degree
High School Diploma or Equivalent plus a State Pharmacy Technician License or National Certification
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ADDITIONAL INFORMATION
Frequent Job Interview Questions
- What experience do you have working in the pharmacy field?
- Describe your experience interpreting and entering prescriptions orders.
- How do you validate a prescription?
- As a pharmacy technician, what does providing excellent customer service mean to you?
Similar Positions
- Pharmacy Assistant
- Pharmacy Representative
Career Advancement
- Lead Pharmacy Technician
- Compound Pharmacy Technician
- Pharmacist
