Customer Service Representative - Job Description

Customer Service Representatives are the first point of contact for customers and represent the face of an organization. They are responsible for problem solving and providing solutions to a customer’s needs.

Answer inbound calls or emails
Actively listen or comprehend to understand the customer’s need
Provide a reliable and timely solution to the customer
Document the customer interaction within the company’s system
Maintain polite and professional communication throughout all customer interactions

Frequent Job Interview Questions

Tell me about a time you provided great customer service
Tell me about a time you had a difficult customer situation and how you handled it
Tell me your greatest/best accomplishment at your last job
What do you enjoy about customer service?

Similar Positions

Customer Care Specialist
Customer Success Representative
Client Support

Career Advancement

Quality Assurance Analyst
Call Center Team Lead
Customer Service Manager

Salary Expectations

According to the U.S. Bureau of Labor Statistics, the 2020 median income for Customer Service Representatives is $35,830 per year ($17.23 per hour)

Occupational Outlook

According to the U.S. Bureau of Labor Statistics in 2019 there were 3,018,800 reported Customer Service Representatives.
The 2019-2029 job outlook forecast predicts a -2% change.