ROLES AND RESPONSIBILITIES
Customer Service Representatives are the first point of contact for customers and represent the face of an organization. They are responsible for problem solving and providing solutions to a customer’s needs.
- Answer inbound calls or emails
- Actively listen or comprehend to understand the customer’s need
- Provide a reliable and timely solution to the customer
- Document the customer interaction within the company’s system
- Maintain polite and professional communication throughout all customer interactions
JOB SKILL SET
Problem-Solving Ability
Organized/Detail Oriented
Verbal/Written Communication Skills
Patience/Understanding/Empathy
EXPERIENCE AND QUALIFICATIONS
Experience
Months
6 months Call Center or Customer Service experience
High School Diploma
High School Diploma or equivalent
6 months Call Center or Customer Service experience
High School Diploma or equivalent
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ADDITIONAL INFORMATION
Frequent Job Interview Questions
- Tell me about a time you provided great customer service
- Tell me about a time you had a difficult customer situation and how you handled it
- Tell me your greatest/best accomplishment at your last job
- What do you enjoy about customer service?
Similar Positions
- Customer Care Specialist
- Customer Success Representative
- Client Support
Career Advancement
- Quality Assurance Analyst
- Call Center Team Lead
- Customer Service Manager