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Customer Service

Home > Find the Right Opportunity > Customer Service

ROLES AND RESPONSIBILITIES

Customer Service Representatives are the first point of contact for customers and represent the face of an organization. They are responsible for problem solving and providing solutions to a customer’s needs.

  • Answer inbound calls or emails
  • Actively listen or comprehend to understand the customer’s need
  • Provide a reliable and timely solution to the customer
  • Document the customer interaction within the company’s system
  • Maintain polite and professional communication throughout all customer interactions

JOB SKILL SET

Problem-Solving Ability

Organized/Detail Oriented

Verbal/Written Communication Skills

Patience/Understanding/Empathy


EXPERIENCE AND QUALIFICATIONS

Experience

Months

6 months Call Center or Customer Service experience

High School Diploma

High School Diploma or equivalent

6 months Call Center or Customer Service experience

High School Diploma or equivalent

Looking for Open Positions?
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ADDITIONAL INFORMATION

Frequent Job Interview Questions
  • Tell me about a time you provided great customer service
  • Tell me about a time you had a difficult customer situation and how you handled it
  • Tell me your greatest/best accomplishment at your last job
  • What do you enjoy about customer service?
Similar Positions
  • Customer Care Specialist
  • Customer Success Representative
  • Client Support
Career Advancement
  • Quality Assurance Analyst
  • Call Center Team Lead
  • Customer Service Manager

JOB SEEKER INSIGHTS: CUSTOMER SERVICE

View all Bridge Insights

 

Ask a Recruiter: What Can I Do With My Customer Service Experience?
August 19, 2020Felicia Sanchez

Ask a Recruiter: What Can I Do With My Customer Service Experience?

7 Soft Skills to Look for in Your Next Customer Service Representative
August 10, 2020Vanessa Mensie

7 Soft Skills to Look for in Your Next Customer Service Representative

I’ve Submitted My Application, Now What?
June 26, 2020Bridge Personnel Services

I’ve Submitted My Application, Now What?

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