ROLES AND RESPONSIBILITIES
A Customer Accounts Representative makes outbound calls and negotiates payment arrangements with customers with past due balances on consumer loans or leases. A Customer Accounts Representative will also:
- Communicate with customers regarding their accounts
- Call customers that are behind on paying on their account balance
- Communicate options with customers to bring the account current
- Obtain payment with debit cards or checking information
- Document conversation in computer system
JOB SKILL SET
Problem-Solving Ability
Verbal and Written Communication Skills
Organized/Detail Oriented
Patient/Understanding
EXPERIENCE AND QUALIFICATIONS
Experience
Months
6 months Call Center or Customer Service experience, or a 4 year college degree
High School Diploma
High School Diploma or equivalent - 4 Year degree strongly preferred
6 months Call Center or Customer Service experience, or a 4 year college degree
High School Diploma or equivalent - 4 Year degree strongly preferred
ADDITIONAL INFORMATION
Frequent Job Interview Questions
- Please tell me about your previous customer service experience.
- Explain a time when you had a conflict with a manager or co-worker and how you handled the situation.
- Tell me about a time you made a mistake and how you fixed it.
Similar Positions
- Collections Representative
- Call Center Customer Service Representative
- Recovery Representative
Career Advancement
- Customer Accounts Team Lead
- Customer Accounts Supervisor
- Asset Loss Recovery Manager
- Customer Accounts Manager