In many ways hiring new Underwriters mirrors that of the underwriting process. The process of selecting the best candidate for your open role can also be viewed through the lens of risk mitigation: selecting the wrong candidate opens your business culture, client relationships/brand messaging, and long-term profitability up to unnecessary risk.
Whether you’re reviewing a resume or interviewing a candidate, you have a very small window of time (and a limited amount of information) to evaluate the risk/value hiring any particular person would bring to your institution. And relying on hard skills alone to make this determination is a pitfall for many data-driven roles like insurance underwriters. Not only can screening for soft skills help you find top performers, but they can also tell you if your interviewee will be a top performer for your business in the long term.
Here are 9 soft skills you should screen for in your next interview:
3. Sound Judgement
5. Interpersonal Skills
6. Technologically Minded
ROI of your underwriting team comes from efficiencies and automation within the approval process. Finding an underwriter who has a natural aptitude to think about processes in the same way the programs you use will help you quickly identify places for improvement and automate aspects of your processes that can be managed by technology. In turn, this will free up your team’s time and resources to focus on the parts of an underwriter’s responsibilities that require a human touch.